INTRODUCTION & ACCEPTANCE
The Company owns websites found at app.found.me, including all associated information, tools, services, products (identifiers), subscriptions, and mobile applications (collectively “Platform”).
By accessing or using any part of the Platform, you agree to be bound by these Terms. If you do not accept these Terms in full, you must not use the Platform.
We may amend these Terms, features, or services at any time. Any changes will take effect upon posting. Continued use of the Platform after revisions constitutes acceptance.
1.5 By agreeing, you represent that you are at least the age of majority in your jurisdiction, or have authority to bind an entity. If you agree on behalf of an entity, “you” will apply to that entity.
SUBSCRIPTION PLANS
Premium Plan. Includes advanced functionalities. Fees are charged annually unless canceled. Subscriptions auto-renew unless disabled 24 hours before renewal. All billing via mobile app stores is subject to their rules.
Free Trials. May be offered at our discretion. Unless canceled, fees apply at the end of the trial.
Modifications. We may change Subscription Fees at any time.
Cancellation. You may cancel in your account settings. Cancellations take effect at the end of the billing cycle. Removing our mobile app does not cancel subscriptions.
Non-Refundability. Except where required by law, all fees are non-refundable, including when you cancel early or are terminated for violating these Terms.
LIFETIME SUBSCRIPTION
No Guarantee of Permanence. The Company reserves the right to modify, suspend, or discontinue the Platform or any related services, including those offered as part of a Lifetime Subscription, at any time and without liability.
Waiver of Claims. By purchasing or activating a Lifetime Subscription, you acknowledge and agree that the Company may cease operations or discontinue the Platform at its sole discretion. In such event, you waive any and all claims against the Company for refunds, damages, or losses related to the termination of services.
FOUND ME IDENTIFIERS & REGISTRATION
To register items, pets, people, or medical information, you must purchase a FOUND ME Identifier (tags, labels, necklaces, medical cards).
By registering, you confirm that:
- You are the legal owner of the item/pet/person.
- You have reached the age of majority.
- All contact details are accurate and valid.
- You have consent from each emergency contact you list.
You must not use offensive or unlawful content during registration.
5.0 CONFIDENTIALITY, PRIVACY & USER CONTROL
Default Privacy (Zero Personal Information). All FOUND ME Identifiers (tags, labels, bracelets, cards) are created with only a unique QR code and serial number. At this default level, no personal information is displayed or stored publicly. A finder scanning the code will only be redirected to the Platform.
User-Controlled Information Sharing. You decide whether to add additional information to your profile. If you prefer not to share it, you can keep that information private and visible only to you.
Prohibited Sensitive Data. You must not enter highly sensitive details such as credit card numbers, banking information, government identification numbers, social security numbers, or any other confidential information unrelated to the intended use of the Platform. If you choose to add such information, you do so entirely at your own risk, and the Company disclaims all liability for its disclosure, misuse, or unauthorized access.
Privacy Settings. Your Account allows you to manage what details, if any, are visible to Finders. By default, personal contact details such as phone numbers, emails, or addresses remain hidden.
Disclosure at Your Risk. If you elect to display or release any personal, medical, or identifying data, you acknowledge you do so voluntarily and at your own risk. The Company is not liable for any consequences resulting from voluntary disclosures.
Emergency Contact Notifications. If you add emergency contacts, you confirm you have their consent to be notified. Notifications may be sent automatically via email, SMS, or push when your Identifier is scanned, subject to network or service limitations.
Medical Information Control. Medical information, if provided, may be displayed depending on your privacy settings. You may use features such as “restricted release” to ensure that medical details are only revealed when confirmed by an emergency contact.
Limitations. While the Company applies safeguards, we cannot guarantee absolute confidentiality. Information you choose to make public may be copied, misused, or accessed by unauthorized third parties. You assume all risks for the level of information you elect to disclose.
COMMUNICATIONS & SAFETY
Communication with Finders is at your own risk. We do not pre-screen messages.
You must not send illegal, abusive, or misleading content.
Safety Guidelines:
Minors must be accompanied by an adult.
Limit public sharing of sensitive data.
Meet in public places when retrieving items.
Alternatively, request items be left in a safe public location.
USER RESPONSIBILITIES
You are solely responsible for:
- Providing accurate and updated information.
- Ensuring safe retrieval of lost items, pets, or persons.
Complying with all applicable laws in your jurisdiction.
The Company is not responsible for your actions, omissions, or interactions with other users or Finders.
You assume all risks inherent in using the Platform, including delayed notifications, failed communications, misidentification, or non-recovery.
LICENSE TO USE PLATFORM
We grant a limited, non-exclusive, non-transferable license to use the Platform. You may not copy, modify, resell, reverse-engineer, or use the Platform for unlawful purposes.
FORCE MAJEURE & BUSINESS DISCRETION
The Company shall not be liable for failure or delay caused by events beyond its reasonable control, including natural disasters, pandemics, strikes, governmental actions, cyberattacks, internet or carrier failures, or business decisions such as restructuring, suspension, or discontinuation of operations.
MOBILE APPLICATION & APP STORE AVAILABILITY
By downloading our mobile app, you agree that app stores (Apple, Google, etc.) are not responsible for maintenance, warranties, or claims.
If, for any reason, the mobile app becomes unavailable on distribution platforms, continued access to the Platform shall be provided via the web application at app.found.me.
The Company is not liable for damages, losses, or claims arising from the unavailability of the mobile application on third-party stores.
REWARDS & FRAUD PREVENTION
The Company may, at its discretion, offer rewards to Finders, including non-monetary incentives.
Any personal rewards offered by owners are the sole responsibility of those owners.
The Company may deny or cancel any reward if, in its sole judgment, the claim is fraudulent, misleading, or false. Accounts may be suspended or terminated.
Fraudulent reward claims may also be reported to authorities.
DISCLAIMERS
General Disclaimer. The Platform is provided “as is.” We disclaim all express, implied, and statutory warranties, including merchantability, fitness for purpose, accuracy, title, and non-infringement.
Medical & Emergency Disclaimer. FOUND ME is not an emergency service. We are not liable for death, injury, or damages arising from reliance on the Platform during emergencies.
Pet Disclaimer. No guarantee that a pet with a FOUND ME Identifier will be returned.
Object Disclaimer. No guarantee that a lost or stolen object will be recovered. Beta Features Disclaimer. Beta features are provided “as is” and may be discontinued at any time.
Service Availability Disclaimer. We do not guarantee that the Platform will always be accessible, error-free, or available in all jurisdictions. Access may be suspended at any time without liability.
No Professional Advice Disclaimer. The Platform does not provide medical, legal, insurance, or professional advice. Users acknowledge reliance is at their own risk.
Third-Party Disclaimer. We disclaim liability for Finders, emergency contacts, mobile carriers, email providers, hosting companies, app stores, and payment processors.
WARRANTIES
Premium members with active subscriptions receive lifetime warranty coverage on identifiers (shipping & handling fees apply). If a product is unavailable, a comparable replacement of equal or greater value may be substituted. Misuse or unauthorized purchases are excluded.
LIMITATION OF LIABILITY
To the maximum extent permitted, liability is capped at the lesser of CHF 100 or the total amount paid in the twelve (12) months prior to claim.
We are not liable for indirect, incidental, or consequential damages, including emotional distress, reputational harm, or service interruptions.
Your sole and exclusive remedy is to stop using the Platform and cancel your subscription.
You waive statutory, treble, punitive, or exemplary damages to the fullest extent permitted.
INDEMNIFICATION
You agree to indemnify and hold harmless the Company, affiliates, and employees from claims, damages, or expenses arising from your use of the Platform, violation of these Terms, or provision of inaccurate information.
INTERNATIONAL SALES & GLOBAL COMPLIANCE
Governing Law. Swiss law applies exclusively.
Export Control. You may not use, export, or re-export the Platform in violation of applicable laws.
Customs & Taxes. You are responsible for customs duties, VAT, or import fees.
Jurisdiction. Disputes must be arbitrated in Geneva. If filed elsewhere, jurisdiction lies solely in Geneva.
Regional Limitations. Warranties and disclaimers apply only as allowed in your jurisdiction.
Language. English controls in case of conflict.
ADDITIONAL PROTECTIONS
- Assumption of Risk by users.
- No Third-Party Beneficiaries.
- Statute of Limitations. Claims must be filed within one (1) year, or they are permanently barred.
- Survival. All disclaimers, limitations, and indemnities survive termination indefinitely.
- No Compatibility Guarantee. We do not guarantee compatibility with all devices or operating systems.
- Owner/Director Shield. No claims may be brought against owners, directors, or employees personally.
Aggregated Data Rights. The Company may process and commercialize anonymized data, even after account closure.
CHILDREN & MINORS
The Platform is not directed to children under 13. If we learn of such collection, data will be deleted.
DISPUTE RESOLUTION
All disputes resolved by confidential binding arbitration in Geneva under Swiss Rules, in English, with one arbitrator.
Users waive jury trial, statutory damages, and class action rights. Frivolous claims may result in cost-shifting of arbitration fees.
TERM & TERMINATION
Terms remain in effect until terminated.
We may terminate accounts without cause, notice, or refund.
MISCELLANEOUS
Entire Agreement.
No Waiver.
Assignment by Company allowed.
Severability: invalid provisions reinterpreted to remain enforceable.
Electronic Notices accepted.
Governing Language: English.
TRANSLATIONS
The Platform may offer translations of materials using software powered by ChatGPT or third-party providers. Translations are provided solely as a convenience.
No Guarantee of Accuracy. The Company makes no warranty, express or implied, regarding the accuracy, reliability, completeness, or correctness of translations. The source language version shall control in case of conflict.
Assumption of Risk. By using translations, you acknowledge and accept that they may contain errors or inaccuracies. You agree that the Company shall not be liable for any damages, losses, or claims arising from reliance on translated content.
No Professional Advice. Translations are for general informational purposes only and are not a substitute for professional medical, legal, or technical advice. Users must consult qualified professionals before relying on translated content.
