INTRODUCTION
We limit our collection of personal information to what is necessary for legitimate business purposes. We apply technical and organizational measures to protect your personal information.
All capitalized terms not defined herein are defined in our Terms & Conditions.
PERSONAL INFORMATION COLLECTED
Name, profile photo, email, phone number, billing data.
Emergency contact details, physician and insurance information.
Medical data (allergies, organ donor status, conditions, infectious diseases, pregnancy status, etc.).
Pet data.
IP address, device identifiers, and account information.
At minimum, you must provide an email address. Additional details improve functionality but are optional.
Accuracy. You are solely responsible for the accuracy and completeness of all personal and medical information you provide. The Company does not verify your input and is not liable for reliance on inaccurate, incomplete, or outdated data.
Prohibited Sensitive Data. You must not upload credit card numbers, banking information, government IDs, or other highly sensitive data unrelated to the intended purpose of the Platform. If entered, it is strictly at your own risk, and the Company disclaims all liability.
Location Data. If GPS features are enabled, we may collect approximate or precise location when your Identifier is scanned. Location may be shared with emergency contacts. Accuracy is not guaranteed. The Company is not liable for errors, delays, or failures in GPS reporting.
NON-PERSONAL OR AGGREGATE DATA
PURPOSES OF PROCESSING
Identify you as a user.
Process orders and subscriptions.
Notify you about lost items, pets, medical identifiers, or persons.
Send promotions and newsletters (opt-out available).
Conduct research and analytics.
Comply with legal obligations.
Enable vendors such as payment processors and hosting providers.
Facilitate mergers, acquisitions, or reorganizations.
CONFIDENTIALITY, PRIVACY & USER CONTROL
User-Controlled Information Sharing. You decide whether to add additional information to your profile. If you prefer not to share it, you can keep that information private and visible only to you.
Prohibited Sensitive Data. You must not enter highly sensitive details such as credit card numbers, banking information, government identification numbers, social security numbers, or any other confidential information unrelated to the intended use of the Platform. If you choose to add such information, you do so entirely at your own risk, and the Company disclaims all liability for its disclosure, misuse, or unauthorized access.
Privacy Settings. Your Account allows you to manage what details, if any, are visible to Finders. By default, personal contact details such as phone numbers, emails, or addresses remain hidden.
Disclosure at Your Risk. If you elect to display or release any personal, medical, or identifying data, you acknowledge you do so voluntarily and at your own risk. The Company is not liable for any consequences resulting from voluntary disclosures.
Emergency Contact Notifications. If you add emergency contacts, you confirm you have their consent to be notified. Notifications may be sent automatically via email, SMS, or push when your Identifier is scanned, subject to network or service limitations.
Medical Information Control. Medical information, if provided, may be displayed depending on your privacy settings. You may use features such as “restricted release” to ensure that medical details are only revealed when confirmed by an emergency contact.
Limitations. While the Company applies safeguards, we cannot guarantee absolute confidentiality. Information you choose to make public may be copied, misused, or accessed by unauthorized third parties. You assume all risks for the level of information you elect to disclose.
NOTIFICATIONS
BUSINESS TRANSFERS
Personal information may be transferred in connection with merger, acquisition, reorganization, bankruptcy, or sale of assets.
HIPAA DISCLAIMER
While we may use HIPAA-compliant infrastructure, users should not rely on the Platform as their sole method of storing or transmitting critical health data.
FEEDBACK & REVIEWS
We use cookies for essential functions, analytics, personalization, advertising, and social media integration.
You may opt out, but certain features may stop functioning. We are not responsible for third-party cookie practices.
CHILDREN & MINORS
We do not knowingly collect data from minors under the age of majority. Parents may request deletion of a child’s data.
DATA RETENTION
We retain data only as long as necessary for legal, business, or contractual purposes. Afterward, it is deleted or anonymized. The Company is not liable for lawful retention or deletion.
DATA STORAGE & SECURITY
Data is stored in secure servers in Switzerland.
Security measures include encryption, firewalls, CRC validation, anti-bot measures, access restrictions, and monitoring.
Despite safeguards, no system is 100% secure. You accept transmission risks.
The Company is not liable for unauthorized access, inaccurate GPS, or failed/delayed notifications except in cases of gross negligence or willful misconduct under Swiss law.
THIRD-PARTY ADVERTISING & LINKS
We may display third-party ads or links. We do not control third-party practices. Users should review their policies independently.
AFFILIATE PROGRAM
We operate an affiliate program. Limited personal data may be shared with affiliates to track orders. California residents may opt out under CCPA.
INTERNATIONAL TRANSFERS
By using the Platform, you consent to transfer, storage, and processing of your data in Switzerland and other jurisdictions. Data may be subject to lawful access requests.
When transferring outside Switzerland or the EEA, we will use adequacy decisions, Standard Contractual Clauses (SCCs), or equivalent safeguards.
GDPR COMPLIANCE
Legal Bases. Processing is based on (i) consent, (ii) contract performance, (iii) legal obligations, or (iv) legitimate interests.
Rights. EU/EEA users have rights of access, correction, erasure, restriction, portability, objection, and not being subject to automated decisions.
Supervisory Authority. EU users may lodge complaints with their Data Protection Authority.
Data Protection Officer. Contact: legal@foundme.com.
CCPA (CALIFORNIA)
California users have rights to know, delete, and opt out of sale/sharing of data. Equal service will be provided regardless of exercising these rights. A 30-day cure period applies before statutory claims.
LGPD (BRAZIL)
Brazilian users have nine statutory rights (access, correction, deletion, portability, etc.). Requests may be directed to legal@foundme.com.
OTHER JURISDICTIONS
Users outside the EU, California, and Brazil acknowledge they may not have equivalent statutory rights. To the fullest extent permitted by law, you waive rights not expressly granted herein.
MARKETING & OPT-OUT
With consent, we may send promotional communications. You may opt out via Account settings. Mandatory service-related notices may still be sent.
LIMITATION OF LIABILITY
The Company is not liable for:
Inaccurate or incomplete user-provided data.
Unauthorized access or misuse of data.
GPS errors or failures.
Failed or delayed notifications.
Emergency contacts acting or failing to act.
Third-party carriers, hosting providers, or advertisers.
Your sole remedy is to stop using the Platform and request account deletion.
TERMINATION & FRAUD
We may suspend or delete accounts providing fraudulent, harmful, or misleading data, including fake emergency contacts.
We may retain anonymized or aggregated data for analytics even after closure.
GOVERNING LAW & DISPUTE RESOLUTION
This Policy is governed by Swiss law. Any disputes shall be resolved by binding arbitration in Geneva, Switzerland, in English, under Swiss Rules, with one arbitrator. Class and collective actions are waived.
